A Jigsaw Webinar: Exploring vulnerable consumers and the cost-of-living crisis

Jigsaw, May 2023

In May we held a Webinar exploring the impact of the cost-of-living crisis on vulnerable consumers.

The 2020 FCA ‘Financial Lives’ study found that 27.7m UK adults demonstrated characteristics of vulnerability, with half of these facing low financial resilience (over-indebtedness, low savings or low/erratic earnings).

And this was before the cost of living crisis.

So we at Jigsaw wanted to explore the impact of the current crisis on more vulnerable adults to understand:

This isn’t just relevant for public sector organisations, our insights will also help commercial brands understand more about their vulnerable customers, the cost-of-living challenges they face and the support they need.

If you are interested in receiving details of this webinar please get in touch with Jo McDonald